Once you find your phone, you'll need to enter your PIN or passcode to gain access. That should also get rid the lock screen message.
You might also have to log into your Google account, just to verify it really is you who is accessing the phone -- you don't need to turn anything off in the Find My app. Samsung Galaxy owners have the benefit of using Google's or Samsung's respective services to locate a lost device, but I recommend using Samsung's offering.
As you'll see below, the added capabilities are invaluable. To track a lost device with Samsung's service, you need to visit findmymobile.
Part 1: What is Samsung Tracking App?
There isn't a companion app, so you'll need to use a mobile browser on another phone or a computer. Sign in with your Samsung account, then select your lost device on the left side of the screen. A map will display where your phone is currently located, and a menu of options will show up on the right side of the screen. Start by locking the phone, which will display a personalized message on the lock screen, suspend your Samsung Pay cards, and prevent the phone from being powered off.
Samsung phone app
Next, create a backup of your phone. Should you lose it for good, you'll want to have a current backup of your phone. If the phone is moving locations, use the Track location feature. Enabling this feature will track your phone every 15 minutes. Finally, turn on the Extend battery life feature -- this will disable almost everything on the phone, outside of the location tracking.
You don't need to go back to the website and turn any of the tracking features off. If your phone has been stolen and you're able to track its location, do not attempt to recover it yourself. Doing so could lead to you or someone else getting hurt, and despite the importance of a phone, it's simply not worth it. Instead, contact local law enforcement and let them know you need help recovering a lost or stolen phone that you've been able to track to a specific address. Contact your carrier to file an insurance claim as soon as you realize you aren't getting your phone back.
If it becomes clear that you're never going to get your phone back, contact your carrier and report your phone as lost or stolen. Doing this will blacklist the phone from the carrier's database, preventing another person from using it. When you call, your carrier will want to suspend your service as well.
This is a good idea if you want to prevent someone from using your phone. Finally, if you pay for insurance on your phone, you'll need to file a claim and pay the deductible to get your replacement phone. Get the insurance claim process started through your carrier, who will then likely refer you to the third-party insurance company who will replace your phone. Good luck! We hope you never have to go through the emotional roller coaster of losing a phone, tracking it down, and trying to get it back.
Samsung Galaxy Note 5 Tutorial: Use and Manage GPS and Location Services
Be respectful, keep it civil and stay on topic. We delete comments that violate our policy , which we encourage you to read. Discussion threads can be closed at any time at our discretion. Don't show this again. This is how you get your lost or stolen Android phone back fast Do these smart things right away. Jason Cipriani. You can leave a message so the person who has your phone can reach you. Now playing: Watch this: How to find your lost Android phone.
Samsung Galaxy Note5 - Support Overview
Discuss: This is how you get your lost or stolen Android phone back fast Sign in to comment Be respectful, keep it civil and stay on topic. When you enable this feature, your biometric data, such as your fingerprints and irises, will also be deleted from the device. All specifications and descriptions provided herein may be different from the actual specifications and descriptions for the product.
Samsung reserves the right to make changes to this document and the product described herein, at anytime, without obligation on Samsung to provide notification of such change. All functionality, features, specifications, GUI and other product information provided in this document including, but not limited to, the benefits, design, pricing, components, performance, availability, and capabilities of the product are subject to change without notice or obligation.
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Find My Mobile You lost your device? Try the 'Find My Mobile' service. What should I do if I have lost my device? Don't Panic! Unlock your screen even if you've forgotten your password Even if you have forgotten the screen lock code for your device e. How to use Find simple ways to use 'Find My Mobile'. Setting it up open Step 01 Go to Settings.
Step 01 Go to Settings.